Frequently asked questions
Plans, features, partnerships and privacy.
Getting started
Do I need a credit card to start?
No. The traveler app is free, and advisor plans start with a 30-day free trial.
Where can I use Tripsetta?
On iOS and Android. Advisors can also work from the web app.
Plans and billing
Can I change or cancel my plan?
Yes, anytime from your account settings. Upgrades start right away. Downgrades and cancellations take effect at the end of your billing period.
What payment methods do you accept?
Visa, Mastercard and American Express. Annual billing saves the equivalent of two months.
What happens when I hit my trip limit?
You'll get a heads-up as you get close. Upgrade anytime, or wait for your limit to reset.
Features
How does auto-capture work?
Forward a booking confirmation to your Tripsetta email address. Tripsetta pulls out the flights, hotels, confirmation codes and times and adds them to the trip.
Which confirmations work?
It's built for ExpediaTAAP and Booking.com confirmations and reads many other standard confirmation emails. If a detail doesn't come through, you can add it by hand.
What is the Travel Suitcase?
Where every booking confirmation and document for a trip lives, organized and on your phone.
Who is Tripi?
Tripi is the travel assistant inside Tripsetta. Ask Tripi travel questions, get destination ideas and research your next trip.
Can advisors sell trips?
Yes. Advisors can publish group trips that clients join and pay for in the app.
Partners
Do you work with organizations?
Yes. We work with event hosts, media companies and associations on partnership plans scoped to each event. Book a partnership call to talk it through.
Who books the travel for partner trips?
A vetted travel advisor, who is the seller of travel.
Security and privacy
Is my data secure?
Data is encrypted in transit and stored with our database provider, which encrypts it at rest. Payments run through Stripe, so Tripsetta never stores full card numbers.
Who can see my booking information?
You, and the people you choose to share a trip with. Advisors see the trips they manage for their clients. A small number of Tripsetta team members can access data when needed to provide support or fix a problem, and never use it for anything else.
How do I delete my account?
Anytime. See how to delete your account.
Still have a question? Get in touch or email support@tripsetta.com.
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